Frequently Asked Questions
How are we different?
The main thing that differentiates Global Getaways from others is that we create our own itineraries versus offering travel as an impersonal commodity or selling someone else’s cookie cutter trip. We carefully craft unique itineraries often based on first-hand experience. In fact, in 2014, we hopped on a plane and embarked on a 14 month Journey Around the World, exploring and discovering many of the destinations we now sell. We worked hard to develop our own supplier relationships, form our own opinions, and photograph and write about the destinations and resorts we visited. We now work with whomever we think will take the best care of our valued clients. If you'd like to read more about our adventures or see our photos, please feel free to visit our blog: Six Hearts One Journey.
How does your pricing work?
Each unique itinerary has a single package price, which is the sum of all the ingredients (hotels, transfers, guides, activities, etc.) you choose to include in your vacation. You’re essentially buying a fully customized vacation package. The total package price is fairly comprehensive and typically covers the bulk of what you’ll spend while on your trip. That being said, there are some things that are generally not included in your package price, such as tipping, travel visas, shopping (sorry), some meals (to be determined), additional activities you choose to book while there, and your flights to/from the destination, unless otherwise stated.
Due to the nature of our relationship with our partners, our contracts with them, their somewhat complicated bundling practices, as well as daily international currency exchange rates, we do not provide a breakdown of our pricing. Our goal is to keep things simple and clear. What’s most important to know is that we have your best interest at heart, and you are getting your money’s worth.
What are your payment terms?
ITB Retainer: We require a nonrefundable deposit as described in "How we work" before we start creating our customized itineraries.
Deposit: Once details of your itinerary have been discussed and decided, we collect a 30-50% deposit, depending on the partners we use.
Full Payment: Full payment is required 90 days prior to travel unless otherwise stated. Payment can be made by way of bank transfer, personal check, or credit card (Visa, MasterCard or American Express). Credit cards payments are assessed 3-4% and will be added to the invoice to cover the charges levied by credit card companies. We choose not to build this charge into our prices, as the majority of our clients pay by check. We believe it would be unfair to indirectly charge them a levy. See below.
What forms of payment are accepted?
Although payment may be made by personal check or credit card (Visa, MasterCard or American Express), there are often times when only one or both are required. For example, at times we work directly with ground suppliers who require cash or wire transfers only. In this case, payment may be split, with a portion of your payment being via credit card and the remaining portion sent as a check.
What is your cancellation policy? Cancellation policies can vary depending on the partners we use, but in general:
Deposits and International air are non-refundable unless otherwise stated.
Cancelations received between booking and 91 days prior to travel will be subject to 25% tour cost
Cancelations received 90-61 days prior will be subject to 50% tour cost
Cancelations received 60-0 days prior will result in forfeiture of entire tour price
Do I need travel insurance?
We strongly recommend you purchase comprehensive travel insurance. Global Getaways is an authorized retailer of travel insurance products offered by Travel Guard Insurance. We will be able to provide you with a custom quote upon request.
Travel Documents, Visas, and Passports?
Every country has different rules and requirements. These seem to change on a regular basis, so it’s always best to check with the relevant embassy or consulate for the most up to date information. While we can provide guidance, It is your responsibility to ensure you have a valid passport and meet all necessary entry requirements of the country or countries you will be visiting. These requirements vary by country and nationality and can change from time to time. Global Getaways will do its best to inform Travelers of these general requirements, but we ask that you contact the appropriate embassies and consulates in your country of residence. Global Getaways is not responsible for delays, changes or costs of any kind due to incomplete, expired or inaccurate Traveler documentation.